TERMS AND CONDITIONS - CHOOSE YOUR OWN CAMINO

Effective October, 2026

1. About us and our services

Choose Your Own Camino ("we", "us") plans and coordinates personalised Camino de Santiago trips. These terms apply to every booking you make with us.

Our services can include consultations, route and stage planning, itinerary design, choosing and booking accommodation, arranging luggage transfers and transport, your personalised Camino app, a starting pack, and support before and during your Camino.

We are a planner and booking coordinator. We do not own or operate the hotels, guesthouses, transport, luggage transfer companies or other suppliers you use on your trip ("suppliers").

2. Your booking and prices

Your price is the all-inclusive price per person shown in your proposal. It covers everything listed as included, and nothing listed as not included.

• Currency: prices are quoted in euros (or US dollars where stated). Any conversion to another currency is a guide only.

• Prices are estimates until confirmed. Many suppliers only release prices 6 to 12 months ahead, so we quote using current rates plus an allowance for the season.

• If a supplier's confirmed price is higher than expected, we will either offer a comparable alternative at the quoted price, or tell you the difference before booking. If you don't wish to go ahead, you can cancel for a full refund of everything you have paid.

• Your booking is confirmed once we receive your deposit and send you a booking confirmation.3. Booking Services

3. Payments

You pay a 20% deposit to confirm your booking, and the balance 60 days before your Camino starts.

• Deposit (20% of the total price): secures your booking. It lets us start booking your accommodation and services, and covers our planning work.

• Balance (the remaining 80%): due 60 days before your first night. We will send you an invoice and a reminder beforehand.

• Bookings made within 60 days of departure are paid in full at the time of booking.

• Payment is by bank transfer in the currency of your quote, to the account details on your invoice. Transfer services such as Wise are welcome. Please make sure we receive the full invoiced amount: any fees charged by your bank or transfer service are paid by you.

• If the balance isn't paid on time, we will contact you first. If it still isn't paid, we may treat the booking as cancelled under section 5.

4. Changing your dates

You can change your dates once, free of charge, if you ask more than 60 days before your first night. The closer to departure, the more any change depends on what our suppliers will allow.

More than 60 days before your first night

One date change free of charge. Everything you have paid moves to your new dates, as long as they are within 18 months of the original start date. If the new dates cost more or less, we adjust your balance.

60 to 31 days before

We will do our best to move your booking. Everything you have paid moves to the new dates, less any supplier costs we cannot recover or transfer.

30 days or less before

Changes this close are treated as a cancellation by our suppliers. We will credit anything we can recover towards new dates within 18 months, but costs we cannot recover are lost. This is the situation travel insurance is designed for.

A second or later change is handled the same way, plus an admin fee of €50 per person. Small changes that don't affect your dates (such as adding an extra night or a rest day) are always welcome and only cost the difference in price.

5. Cancelling your Camino

If you cancel more than 90 days before your first night, you get back everything you have paid less €100 per person for our planning work. Please tell us in writing (email is fine); the date we receive it is the cancellation date.

More than 90 days before your first night

Everything you have paid, less €100 per person for our planning work and any supplier costs we cannot recover (rare this far out)

90 to 31 days before

Everything you have paid, less €100 per person and any supplier costs we cannot recover

30 days or less before

Your 20% deposit is kept in full. From the rest of what you have paid, we refund any amounts we can recover from suppliers, less any other supplier costs we cannot recover

6. Changes by us, suppliers and on the trail

If we ever have to cancel your Camino, you get a full refund of everything you have paid.

• Significant changes before you travel: if a supplier cancels or we need to change a key part of your trip (for example, a place to stay in a different town), we will offer you a comparable alternative. If you don't want the alternative, you can cancel for a full refund.

• Minor changes: we may swap a place to stay for one of a similar standard in the same area. We will always let you know.

• Suppliers: each supplier's services are also subject to that supplier's own terms. We are not responsible for a supplier's failure to provide a service, but we will do everything we reasonably can to help put things right.

• On the trail: weather, closures, strikes or other events outside our control can mean changes to your route or stays. We will help you adjust, but extra costs caused by these events are not covered by us. Your travel insurance may cover them.

7. Insurance, health and the fine print

We strongly recommend comprehensive travel insurance from the moment you pay your deposit, including cover for cancellation, illness, injury and loss.

• Health and fitness: you are responsible for making sure you are fit enough to walk your chosen Camino. Please tell us about anything that may affect your pace or needs, so we can plan around it.

• Travel documents: you are responsible for your own passports, visas and entry requirements.

• Our responsibility: to the maximum extent permitted by law, our liability is limited to the price you paid for our services. We are not liable for injury, illness, loss or damage during your travels unless caused by our negligence. Nothing in these terms limits your rights under the Australian Consumer Law.

• Your privacy: we only use your personal details to plan and book your Camino, and only share them with the suppliers who need them.

• Law: these terms are governed by the laws of the Australian Capital Territory, Australia.

• Acceptance: paying your deposit means you have read and accepted these terms.

8. Accuracy of Information

While we aim to provide accurate and up-to-date information, we do not guarantee:

• Trail conditions

• Weather

• Availability of services while on the Camino

Information is provided in good faith but may change.

9. Intellectual Property

All itineraries, guides, and materials provided remain the intellectual property of Choose Your Own Camino.

They are for personal use only and may not be reproduced or distributed without permission.

10. Privacy

Your use of our services is also governed by our Privacy Policy.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on our website.

12. Governing Law

These Terms are governed by the laws of the Australian Capital Territory (ACT), Australia.

13. Contact

For any questions regarding these Terms, please contact:

Email: [email protected]
Business Name: Choose Your Own Camino
ABN 45 499 052 896